Instant Messages at Work a big risk

OK 4 U 2 INSTANT MSG @ WORK BUT @ BIG RISK TO EMPLOYERS: SURVEY

Once seen as the plaything of children and teenagers, instant messaging services have become so mainstream that 41% of bosses allow employees to use them at work, according to a survey by Talent2, Australias leading human resources and recruitment firm. Allowing employees to use such services, though, leaves companies open to expensive law-suits.

46% of people say they have used an instant messaging service, such as MSN Messenger, while at work, with more than half admitting their messaging is not restricted to just work-related material, according to the 1, 732 respondents to the survey.

Andrew Vaughan of Talent2 says that using instant messenger services at work can be a fantastic communication tool, particularly in a large organisation where it is difficult to see colleagues face to face. However, employers need to be aware that they might be liable for anything that is written or sent from these services, as with email.

"The legal implications of inappropriate IMs should be considered in a similar context to email, and so employers need understand the risks involved with allowing the use of such programs."

"Developing an HR and IT policy, no matter the size of the business is crucial in order to protect against the potential risks of law-suits."

"Instant messaging services are a highly valuable communication tool, when used correctly. However, as with email, instant messaging at work can of course be abused. Employees might be using it excessively for personal communication and although there is no additional financial cost to employers, the loss in productivity could be substantial."